I NEVER received the table. We would call you back once we get any updates," but they didn't bother to call us back ever. https://west-elm.pissedconsumer.com/west-elm-chair-14068/RT-C.html Finally, the person who bought our house dropped the item off to our new house because it was shipped to the old.This is NOTHING compared to what I am going through now - almost four months after my initial orders. By March it looked as if the middle cushion was years old with cracks and peeled leather. Our content is intended to be used for general information purposes only. Thank you for your patronage. Now they’re telling me item won’t arrive for another month, but they’re not sure. The West Elm phone rep was courteous, responsive and refunded my money for that purchase. Be the first one to find this review helpful After contacting customer service they said they would send a new shelf once I sent back the defective one. Apart from a little hold up with my chair not coming on time (I called and they fixed it immediately), I am very satisfied with my West Elm experience and would shop here again for sure and would certainly recommend them. We really appreciate hearing from you and will pass your feedback along. The worst part of the company though is the shipping. All in all, a good experience. By late January 2020, the middle cushion was wearing far faster than the rest of the couch. Details: Available colors: 105 upholstery options, 7 leather options; Leg Options: … international@pbteen.com I couldn’t figure out how to make my downstairs a living and dining area without feeling crowded. It appears to be high quality, is very comfortable (fairly firm), and very stylish.I also ordered the Sebastian chair in Dark Horseradish. Visit West Elm at After that day, whenever we would call they'd say, "It's not in our hands. So I call customer service on Monday and, after being passed around, was finally told that my order never arrived at my local hub so they couldn't deliver it. I made a purchase from the West elm store July 27th, 6:00 pm and next day 7:00 am I had called the customer service to change the fabric of the sofa. On top of that, I have paid for them in full and today I was told that the dresser is showing as already shipped and received - this after I've heard 100 times that the order will be shipped all together when they have all the items (up until now the 'hold-up' has apparently been the headboard). Right away, I realized that this company was more disorganized and had more delays than even its other subsidiaries like CB2 or Pottery Barn. Will stay away from this company in the future.I have wasted countless hours on the phone and stressed out with this company! Its location on this page may change next time you visit.For more information about reviews on ConsumerAffairs.com please visit our If you reside in the UK you can continue to order from our UK websites or shop from our locations and partners. We share your disappointment and greatly appreciate your understanding. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. They sent a confirmation with a delivery window. When I finally got around to hanging the second shelf I found that it wasn't square (the vertical bracket and horizontal shelf are one piece), so anything placed on the shelf would slide off. So if you have a few months (maybe) to wait for your furniture and can drop anything at any time for them to arrive then maybe West Elm is for you, but I would use any other furniture store and will give you better quality furniture for the price and will actually arrive when they say.I purchased two chairs and a table from West Elm. DO NOT BUY THE LEATHER VERSION OF THIS COUCH. The pace of global regulations is hard to predict, but we have the ultimate goal of being able to offer our products everywhere. The second incident came when I ordered a table on July 14th. At the end of week, I schedule delivery and took the day off work when they were going to arrive. After long shipment delays, that I was willing to attribute to COVID (even though other companies didn't seem to have the delays West-Elm did) I tried to call and have the shipping address changed for items that had yet to be shipped, as my husband and I were moving and never anticipated a lighting fixture (that was supposedly in stock) taking months to deliver.
After putting up the first one, satisfied, I unboxed the second and discarded the packaging. We took the clean, mid-century style of our popular Everett Chairs and expanded it to our low-slung Everett Upholstered Sofa. It is now August 3, and they said that it would be here between August 18-22. Please see below: I ordered ten thousand dollars worth of lighting and furniture from West-elm in mid-April for a new house my husband and I purchased. How can I return it?! I just want to cancel this order and get my money! I am waiting on two couches, a dresser, and headboard that I have been told will be delivered for two months now. Then I called again recently, went through the entire process again, just to be told a week later via email that our request doesn't fit their parameters. Really it should be 4.75. It was on closeout so was very reasonable. I called the customer service and they told me they would put a request to change the fabric because there is no other way to reach out to the maker. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. That's right, like another reviewer here, I was appalled that they wanted me to go through the motions of returning a defective item during a pandemic (I sent them pictures). The only reason for 4 rather than 5 stars is a) because it was lame to order something only to find out it wasn't in stock, and b) if I wrote a 5 star review, people would think it was phony! With that out of the way, here is our ultimate review of all the sofa options at west elm! Customer service for West Elm is ATROCIOUS.We called months ago and spent roughly 30min on the phone with a service rep who then apparently never escalated our request.
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